Customer Background
The scenic area receives over 300 million visitors annually. Previously, counting systems for each entrance operated independently, requiring staff to manually monitor screens at the information center.
Challenges
Sudden surges in foot traffic during holidays are hard to detect in advance, leading to delayed diversion decisions; inconsistent data definitions across channels make report alignment difficult.
Implementation Plan
Deploy capacity load forecasting and visitor flow analysis. Automatically push alerts to on-duty staff mobiles when thresholds are triggered, and activate broadcast diversion plans.
Tangible Results
Holiday control efficiency up 60%, alert response time advanced by ~30 minutes, and reports aligned in one go after unified data standards.
